A safer stay at Hope Barton Barns

Good To Go England

 

 

We cannot wait to welcome you to Hope Barton Barns.  We have been extremely busy making sure we have everything in place to make your holiday as safe and as enjoyable as possible.

 

There will be some significant changes when visiting the site to reduce the risk of Covid-19 infection with enhanced cleaning protocols in place. We are endeavouring to make your stay with us as safe as possible in these new circumstances.

 

Covid-19 information to be read before arrival 

 

Covid-19 information to be read before arrival 

 

We politely remind all guests that if you or any of your party: 

 

1)      are displaying any symptoms of Covid-19 such as a high temperature, a new and persistent cough or a loss of taste or smell; or

 

2)      Are awaiting the outcome of a Covid-19 test; or

 

3) have tested positive for Covid-19 and are self-isolating; or

 

4) are self-isolating under the Test and Trace scheme or under any other requirement o self-isolate including (without limitation) under the NHS ‘app’ or by a school, employer or other body; or

 

5)  are presently living in or working in an area or premises subject to a local lockdown, or are living in an area or premises which will become subject to a lockdown during your stay (even if such guidance or restrictions are to come into force after you arrive)

 

then neither you nor any of your party must enter the site. In these circumstances and subject to you providing any reasonable proof we may require that one or more of the above circumstances applies to you or your party, your booking will be cancelled and we will offer you a full refund of any monies paid or if you prefer and if practicable will see if we can change your booking to a different date and any monies paid by you to date can be used as a payment towards this alternative booking.

 

If a guest staying at Hope Barton is displaying signs of the Covid-19 virus  or become subject to a requirement to self isolate or tests positive for Covid-19, they should immediately inform Reception by dialling 0 on the cottage phone and immediately self-isolate where they are to minimise any risk of transmission, and request a test if they have not done so already. If they are confirmed to have Covid-19, they and their party should return home or otherwise leave Hope Barton immediately if they reasonably can. If a guest is told to self-isolate during their stay, HBOA also reserves the right to require them and their party to leave their site before the end of their stay.

 

If you or a member of your party becomes subject to one or more of the Covid-19 restrictions or guidance described in clause 18(5) and/or 18(6) and/or 18(7) of our Terms and Conditions during their stay, then HBOA also reserves the right to require them and their party to leave the site before the end of their stay.

 

If a guest cannot reasonably return home or otherwise leave (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with the General Manager, an appropriate health care professional and, if necessary, the local authority. Guests should follow government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection.

 

Please note that HBOA Ltd reserves the right to charge and claim from a self-isolating guest and/or any member of their party the sum of the monies lost due to lost rental income if they occupy their cottage beyond their booked period because they cannot or will not leave , and/or if the cottage cannot be occupied on the intended date by the next party booked in to the cottage due to required cleaning and disinfecting procedures and as a result HBOA Limited has to cancel all or part of any subsequent booking (s) for the cottage in question. 

 

Please note we have thermometers at reception should you feel concerned at any point during your stay.

 

Hand sanitising stations are provided in communal areas on site.

 

 

Check in 

 

Our check-in process has been streamlined to allow for a fast and reduced-contact experience. 

 

Please also note that we will only be accepting debit and credit cards for the foreseeable future to avoid the handling of cash.

 

Our check-in time remains the same, from 5pm. but we would suggest you perhaps avoid the 5pm bottle neck we may get on a Friday by arriving between 5 -8pm.   However please do NOT park your car in the car park before 5pm as cleaners and staff will be on site undertaking enhanced cleaning and disinfecting protocols to provide the safest environment we can for your holiday.

 

Reception areas will be closed to the public however please drive down from the gate to the first building where you will be met outside and shown to your property. 

 

Inside your property you will find an information pack which we ask that you read carefully. A registration card will be in the property which we ask that you fill in and place into the box by Reception by noon on Saturday at the latest. This is essential to comply with present government guidelines. 

 

All surfaces, screens and door handles and equipment in the communal areas will be cleaned and sanitised daily by our cleaning team.

 

During these times we have been advised against handling your luggage or belongings, or showing you around your property. However, we are always happy to help and will ensure we do so with your safety in mind.

 

If you have any special requirements please let us know before you arrive so we can make the necessary arrangements.

 

 

Cottages

 

We will provide hand sanitiser and disinfectant spray in all our properties for you to use. 

 

Every property will be fully sanitised before each stay in accordance with enhanced cleaning protocols.

 

Fabric items such as mattresses, pillows, cushions, carpet, chairs and other furniture will be sprayed with an approved sanitising solution which is effective in killing Covid-19 virus but otherwise harmless to you and us.

  

Linen, towels and kitchen clothes are professionally washed on a high heat, with added sanitisation. 

 

Our housekeeping teams have been trained according to new cleaning guidelines prior to starting work and will wear the appropriate PPE during cleaning.

 

Communal Areas

 

All surfaces, screens, door handles and equipment in the communal areas will be cleaned and sanitised daily in all the common areas by our cleaning team.

 

We have set up hand sanitising stations around the site for you to use and we politely ask you to use these when arriving on site and regularly throughout your stay.

 

Extensive cleaning of shared surfaces will be carried out each  day by our cleaning team.

 

We have equipped our toilets with sanitising handwash at the basins as well as disposable paper towels but would respectfully request that their use is limited and that guests return to their own cottages to use their own facilities whenever possible.

 

Please avoid using the changing facilities in the pool barn and use the cottage bathrooms to change.

 

When walking around the site we also ask that you please use your discretion and consideration by keeping a social distance of a minimum of 2 metres between yourself and other guests.  Also please try and reduce the touching of door handles, surfaces and other items in the communal area if at all possible.

 

Gym/Pool/Sauna

 

All are open with allotted time slots available.

 

 

Reception/Information

 

Please do NOT visit Reception in person to reduce the risk to you and us but do call us by pressing 0 on the phone or via email. We will happily deliver papers, milk, food items etc to your cottage.

 

We will invite you to join a What’s App group for the duration of your stay so we can advise you of events on site and keep you up to date with any relevant information.

 

 

Food and Drink on site

 

We will be offering a delivery service for food and drink throughout your stay  – social distancing to be observed at all times and masks worn.

 

 

Friday Night Bites, Monday night meals and Curry night provisions will be delivered to your property.

 

 

 

Tennis Courts and Sporting Activities 

 

The tennis court will still be open (hourly slots available which will be booked on the communal notice board on the terrace) however you will be required to bring your own tennis racquets and tennis balls.

 

The Trout Lake will be available for fishing but again we ask you to bring your own fishing rods and equipment.

 

The children’s play barn will remain open but guests must apply suitable social distancing rules and use at their own risk, however the games room above the bar will be locked.

 

 

Check out

 

Please let us have your electric meter reading the day before you leave Hope Barton: this should be placed in a box outside reception and will be added to your bill accordingly.

 

Our check out time is 9.00 am prompt. Please note there will be NO late check outs permitted.

 

Before you leave we kindly ask you to open all windows, strip your beds and bag the linen (in the red bags provided) and double bag your rubbish and take it to the bins as this will minimise  risk for our cleaners who are also under a great deal of time pressure .

 

We will then email you the bill once you have departed and payment can either be made over the phone or by BACS payment direct in to our bank account.

 

If you did not book directly with us, (e.g. via an Owner) you will need to supply an email address to reception during your stay in order for us to send the invoice.

 

 

 

Telephone Numbers:

 

Bar – 235

Office – 0

Emergency – 07748641527 (Lucy – General Manager)

 

Our Team

 

Our team has undergone comprehensive hospitality-focused training on how to prevent the contagion of Covid-19.

 

All staff will be temperature checked upon arrival for work, and will be required to self-certify that they have not been in contact with anyone with Covid-19 symptoms.

 

Any staff member who shows symptoms will be sent home immediately and will be required to self-isolate for 14 days prior to returning to work. They will also be asked to contact the NHS to arrange a test in accordance with government guidelines.

 

Internal regulations have been introduced that require our staff to wear the appropriate PPE during their shifts and to wash their hands frequently.

 

Hand sanitising stations are located at all entry and exit points in reception for the team to use.

 

WE WILL NOT BE PERMITTING MORE THAN ONE HOUSEHOLD IN ANY PROPERTY AS WE WILL BE IN A TIER 2 AREA DUE TO THE GOVERNMENT GUIDELINES ENFORCED FROM THE 2ND DECEMBER 2020

 

ALL GOVERNMENT LEGISLATION AND GUIDELINES MUST BE COMPLIED WITH BY ALL GUESTS ON SITE AT ALL TIMES.

 

 View our Risk Assessment here.